Multilingual Customer Support Job at IROKO Partners Limited

About Employer:

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv.



Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours.

IROKO Partners Limited is recruiting to fill the position below: 

Job Title:  Bilingual/French Customer Support Hero

Job description

TEAM MISSION STATEMENT

• To provide excellent customer service by communicating with our customers professionally and respectfully.
• To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
• To convey information clearly, confidently, and politely.

Position summary 

To provide French-speaking customers with excellent customer service in French.

Duties/Responsibilities:

• Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers.
• Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution.
• Bringing any relevant issues to line manager’s attention immediately
• Consistently staying up-to- date with new iROKO+ products/services
• Providing weekly reports on customer feedback to management
• Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options and devices.
• Reviewing and making changes to customer accounts where necessary

Requirements:

Not Published

How to Apply

Interested and qualified candidate should apply online.

Visit IROKO official LinkedIn page to apply